Welcome to Shimano Freshwater Gear Sales’ FAQ section. We’ve compiled answers to common questions about our premium freshwater fishing gear, shipping policies, and customer service. If you don’t find what you’re looking for, please contact us at [email protected].

About Our Products

What types of freshwater fishing gear do you offer?
We specialize in premium freshwater fishing equipment including rods & poles, reels, lures, line & leader, and accessories – everything you need for a successful fishing experience.
What makes Shimano freshwater gear special?
Our products are designed with the serious angler in mind, offering the perfect balance of performance, durability, and value. Every item we sell comes with our 3-Catch Guarantee – it must perform, last, and provide excellent value for your money.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods:
1. Standard Shipping ($12.95 flat rate via DHL/FedEx, 10-15 days after dispatch)
2. Free Shipping (via EMS for orders over $50, 15-25 days after dispatch)
How long does order processing take?
We carefully prepare and inspect each order within 1-2 business days before shipping. You’ll receive tracking information as soon as your order leaves our Nashville warehouse.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. If you’re unsure about your location, please contact us before ordering.
Will I need to pay customs fees?
For international shipments, any customs fees or import taxes are the responsibility of the customer. These fees vary by country and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of receipt. If your gear doesn’t arrive in perfect condition or doesn’t meet our 3-Catch Guarantee, we’ll make it right. Please contact us at [email protected] to initiate a return.
How do I return an item?
Contact our customer service team within 15 days of receiving your order. We’ll provide return instructions and a shipping address. Please include all original packaging and materials.

Customer Service

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is your company located?
Our warehouse and headquarters are located at 2815 Saint Edwards Dr, Nashville, US 37211. This is where all orders are carefully packed and shipped from.

At Shimano Freshwater Gear Sales, we’re not just delivering packages – we’re delivering the tools for your next great fishing story. Cast with confidence knowing your premium gear is on its way!