At Shimano Freshwater Gear Sales, we understand that getting your premium fishing equipment quickly and having the confidence to return it if needed is as important as landing your next big catch. Here’s everything you need to know about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your gear to you:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping (orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment

Note for International Customers: We ship worldwide (excluding Asia and some remote areas). Customers outside the U.S. are responsible for any import duties or taxes, which are non-refundable if you return your order.

Returns & Exchanges

We stand behind our premium freshwater fishing equipment with the same confidence we have in every cast. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on the water with the right gear quickly.

Our Return Policy

  • Returns or exchanges must be requested within 15 days of receiving your order
  • All items must be in original, unused condition with all tags and packaging
  • Proof of purchase must accompany all returns

Non-Returnable Items: For safety and hygiene reasons, Freshwater Lures that have been removed from their original packaging cannot be returned. All other freshwater fishing accessories, rods, reels, and line products are eligible for return if the above conditions are met.

Simple 3-Step Return Process

1 Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Shimano Freshwater Gear Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Item(s) for return: [Product Name(s)]
Reason: [Brief explanation]
I prefer: [Refund to original payment method / Exchange for [Product Name]]
Please advise next steps.
Best regards,
[Your Full Name]
[Your Contact Information]

2 Receive Return Authorization

Within 24 business hours, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items only)
3 Ship Your Return

Package items securely and include:

  • Completed return form (included in your original shipment)
  • Copy of your order confirmation

Ship to:
Shimano Freshwater Returns
2815 Saint Edwards Dr
Nashville, TN 37211
USA

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is processed
  • You’ll receive tracking information via email
  • Price differences will be charged/refunded as needed

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Original shipping fees and any import duties/taxes are non-refundable

Damaged or Defective Items

If you receive damaged or defective fishing gear (though our quality control makes this rare), contact us immediately at [email protected] with photos of the issue. We’ll arrange expedited replacement at no cost to you.

Questions?

Our customer service team of fellow anglers is ready to help:

At Shimano Freshwater Gear Sales, your satisfaction is as important as landing the big one. We’re committed to making your shipping and return experience as smooth as a perfectly balanced reel.