Last Updated: [Insert Date]

Welcome to Shimano Freshwater Gear Sales (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website freshwaterreelsale.com (the “Site”) and all purchases made through the Site. By accessing our Site or making a purchase, you agree to be bound by these Terms.

1. Our Customers

Our premium freshwater fishing equipment is designed for anglers who demand quality gear for their fishing adventures. We serve customers worldwide (excluding Asia and certain remote areas) who share our passion for freshwater fishing.

2. Website Use

2.1 Access and Account

You may browse our Site without creating an account, but you’ll need to provide accurate information when making a purchase. You’re responsible for maintaining the confidentiality of your account credentials.

2.2 Intellectual Property

All content on this Site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2.3 Prohibited Conduct

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the Site’s operation
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our freshwater fishing products, including:

  • Freshwater Accessories
  • Freshwater Line & Leader
  • Freshwater Lures
  • Freshwater Reels
  • Freshwater Rods & Poles

However, slight variations in color or appearance may occur due to monitor settings.

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products at any time.

3.3 Non-Returnable Items

For safety and hygiene reasons, Freshwater Lures that have been removed from their original packaging cannot be returned. All other products are returnable if conditions in Section 6 are met.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Pricing

All prices are in US Dollars. We reserve the right to correct pricing errors, even after an order is placed.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use your payment method.

4.4 International Customers

Customers outside the U.S. are responsible for any import duties or taxes, which are non-refundable if you return your order.

5. Shipping

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipment)
  2. Free Shipping – via EMS for orders over $50 (15-25 business days after shipment)

5.2 Delivery Issues

If your package is lost or significantly delayed, contact us at [email protected] within 30 days of shipment.

6. Returns and Exchanges

6.1 Return Policy

We stand behind our products with the same confidence we have in every cast. You may return most items within 15 days of delivery if:

  • Items are in original, unused condition with all tags and packaging
  • You include proof of purchase
  • You’ve followed our return process

6.2 Return Process

  1. Initiate Your Return: Email [email protected] with your order number, items for return, reason, and preference (refund/exchange)
  2. Receive Authorization: We’ll respond within 24 business hours with return instructions
  3. Ship Your Return: Send to Shimano Freshwater Returns, 2815 Saint Edwards Dr, Nashville, TN 37211 USA

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

For exchanges, we’ll ship your replacement once we process the return. Price differences will be charged or refunded as needed.

6.5 International Returns

International customers are responsible for return shipping costs. We recommend using a trackable service.

7. Damaged or Defective Items

If you receive damaged or defective gear (though rare due to our quality control), contact us immediately at [email protected] with photos. We’ll arrange expedited replacement at no cost to you.

8. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim related to your use of the Site or products is limited to the purchase price of the product in question. We’re not liable for:

  • Consequential, incidental, or special damages
  • Errors or omissions in product information
  • Events beyond our reasonable control

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for information about how we collect and use your data.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our Site with a new “Last Updated” date.

11. Governing Law

These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms or your order:

Email: [email protected]
Mail: Shimano Freshwater Gear Sales
2815 Saint Edwards Dr
Nashville, TN 37211 USA

At Shimano Freshwater Gear Sales, your satisfaction is as important as landing the big one. We’re committed to providing premium fishing gear and exceptional service to anglers worldwide.